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1. Repairs and exchange procedures

For end-user, please visit the PQI service center listed below for prompt service

 

A . Global Network

TAIWANPOWER QUOTIENT INTERNATIONAL CO., LTD.

8F, No.49, Sec.4, Jhongyang Rd., Tu Cheng Dist., New Taipei City 23675,Taiwan
TEL : +886-2-2269-9889           FAX : +886-2-2269-9858
Sales : tw.sales@pqigroup.com
Customer Service : tw.rma@pqigroup.com

JAPANPQI Japan Co., Ltd.

B-10F Makuhari Techno Garden 1-3 Nakase Mihama-ku Chiba-shi Chiba 261-0023 Japan
TEL : +81-43-212-7575             FAX : +81-43-212-7576
Sales : jp.sales@pqigroup.com
Customer Service : jp.rma@pqigroup.com

CHINA-Hong KongPOWER QUOTIENT INTERNATIONAL (H.K.) CO., LTD.

APOWER HOLDINGS LIMITED

7/F AND 23/F, NEW TREND CENTRE, 704 PRINCE EDWARD ROAD EAST, SAN PO KONG, KL
TEL : +852-2324-6521      

Sales : hk.sales@pqigroup.com
Customer Service : hk.rma@pqigroup.com

KOREAPOWER QUOTIENT KOREA CO., LTD.

#405, 4F, GS Hangang Eclat, 16-85, Hangangno 3-ga,

Yongsan-gu, Seoul 140-791, Korea

TEL : +82-2-715-2132           FAX : +82-2-717-2132

Sales: kr.sales@pqigroup.com

Customer Service: kr.rma@pqigroup.com 

 

B .Customer Service Center (only in Taiwan)

 

2. Conditions for product warranties

When PQI repairs service is required, please visit a PQI shop. Customers will need to have proof of purchase (eg. Warranty card or receipt) indicating the date of purchase to ensure the product is within the warranty period.

        

3. Rules for exchange and repairs

Within 7 days of purchase

Within 7 days (starting from receipts issuing date) of purchase at the PQI shop, customers wanting to return their PQI products are allowed to exchange for another product (limiting to PQI shop purchases only)

7 days after purchase but within the warranty period

As we, PQI are still responsible for the proper functioning of the PQI product within the warranty period. Any non-human faulted product repairs will require no excess fees.

Outside the warranty period

Repair services will still be provided for products outside of the warranty period. However, a repair fee (eg. labor, parts) may incur at the customer's expense.

 

4. Warranties are voided when

1.Damaged during transportation
2.Accident, human error, improper use or installation and modification of any parts resulting in malfunctioning or damage
3.Damages caused by natural disasters or a result of electrical problems

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